Avaya Aura® Contact Center

All-in-One Omnichannel Contact Center Solution.

Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat

  • Connect with your customers on their terms.

    Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.

  • Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you.

    Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.

  • Reduce your expenses by using lower-cost channels.

  • Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.