Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office.

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Leverage Blended Omnichannel Capabilities to Increase the Value of Each Customer Interaction

• Implement a complete end-to-end customer service strategy to differentiate your business from the competition.

• Maximize the value of every interaction by delivering consistent, personalized service while identifying cross-sell and up-sell opportunities.

• Deploy fast with minimal disruption.

  Be up and servicing customers in as little as a few hours. Meet your deployment requirements with flexible options, including Cloud.

• Expand the solution as your business grows.

• Start with voice and add multimedia channels without adding hardware.

  Use easy supervisor and agent desktop interfaces to foster fast end user adoption.

• IP Office Contact Center is ideal for employees located in the office, in branch locations, or working from home.

• Gain more value through native integrations with Salesforce.com and SAP CRM applications.