AVAD offers technical support

We offer free technical support to registered technicians of our certified partners on a best-effort basis for all products purchased through AVAD.

Upon request, we are also happy to provide a proposal for remote or onsite installation services.


Support center

The preferred way for questions to technical support is the online ticket portal.

To process support requests faster and more efficiently, we use a ticket system. Each support request is assigned a unique ticket number that allows you to quickly and easily track the status online. As a convenience, we archive your support requests for you so that you can access them at a later date. To open a ticket, you need a valid email address.


Alternatively, they can send an email to support@avad.at with a description of the problem as detailed as possible.

In very urgent cases, please use the technical hotline:

For callers from Austria:
+43 316 258 258 500

For callers from Switzerland:
+41 41 588 08 05

For callers from Germany:
+49 89 2555 20335