The modern cloud communications platform for efficient collaboration and excellent customer service

The Avaya Infinity Platform is a holistic solution for corporate communications. It connects voice, chat, video, and digital channels in a central cloud environment. This enables companies to not only work more efficiently but also provide their customers with a consistent and professional experience at all times.

Core functions:

  • Omnichannel communication: all channels in one platform
  • Cloud-native architecture for maximum flexibility
  • Seamless integration with existing systems and tools
  • AI-powered automation for faster processes


To Avaya Infinity

Why Avaya Infinity?

Advantages in detail:

  • More customer satisfaction: Customers can reach your company anytime via the channel of their choice and receive consistent answers.

  • Increased productivity: Employees benefit from a central interface that automates workflows and reduces routine tasks.

  • Investment protection: The platform can be easily integrated into existing infrastructures, allowing existing systems to continue to be used.

  • High security: Cloud hosting with state-of-the-art security standards protects sensitive data.

  • Future viability: Regular updates and innovations ensure that your company always remains technologically up to date.

Possible applications in various areas

  • Customer Service & Contact Center: Faster request processing, personalized customer support, and self-service features.

  • Sales & Marketing: Better accessibility of leads, direct line to customers via preferred channels.

  • Internal collaboration: Easy communication and teamwork – regardless of location or device.

  • Remote Work: Employees stay connected and productive, whether in the office or working from home. 

You would like to become a partner of AVAD and include Avaya products and solutions in your portfolio?

You are interested in Avaya as an existing AVAD partner?


Contact us